Terms

Shipping

Shipping artwork is different than shipping other items.  Each piece is unique in size, type, weight and value and requires a custom made carton for each shipment.  Therefore, our rates may seem higher than shipping an ipod or box of sneakers.  

Some works available in our Shop are considered "oversize" with the shipping companies.  If applicable, additional packaging and oversize fees will be added at checkout.

Most artwork (Giclee, Canvas, Print or Framed) will be shipped flat. Orders shipped within the Continental U.S. are shipped FedEx ground unless otherwise specified or requested. Domestic Freight rates are automatically calculated  for each order.

International Shipments: All international shipments will be shipped freight, duty, and tax collect.  Please contact us for international shipping.

Copyright Notice

All Artwork images on this Website are protected by Copyright law and owned by the respective artist.  It is illegal to copy or use these images for any purpose without the express permission of Rimrock Art & Frame and/or the artist.

We take copyrights VERY seriously. If you do not have the copyright to the image(s) you are uploading or do not have a copyright release, please do not upload the image. Rimrock Art & Frame cannot be responsible for printing images that do not have a copyright release.

Availability

Giclee prints are not mass produced.  They are very time consuming prints to make.  Occasionally, we may be out of stock of a certain giclee print which would cause a delay in shipping your artwork.  If this occurs, don’t fret, we’ll stay in close contact with you to keep you informed.

Our Guarantee

Rimrock Art & Frame demands production of the highest quality. If any product fails to meet our customer’s standard for quality it may be returned for replacement within 30 days of purchase, in like-new condition.  If a satisfactory replacement cannot be produced the customer will receive a full refund, upon providing proof of purchase.  Shipping charges will not be refunded.

Privacy

We do not sell, lease, or rent our personally identifiable customer information to anyone outside our company. We use customer information for two general purposes: to fulfill your requests for our products and services, and to contact you about special offers and new products.

Although we do not sell, lease or rent personally identifiable information about our customers, Rimrock Art & Frame will not send personally identifiable information about you to other companies or people unless: we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of Rimrock Art & Frame to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist you or us.)

This privacy policy applies only to Rimrock Art & Frame websites. Users of these sites should be aware that through links they could be directed to other sites that we do not control. Rimrock Art & Frame has no control over the privacy policies or practices of any other site we may offer you a link to, and we are not responsible for the privacy practices or the content of those Web sites. Rimrock Art & Frame takes no responsibility for the products, services, policies or actions of third parties or the content of third party Web sites. In addition, we will not censor or edit the content of sites on the World Wide Web. We encourage you to be aware when you are leaving our site and to read the privacy policies of each Web site you visit.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Rimrock Art & Frame demands production of the highest quality. If any product fails to meet our customer’s standard for quality it may be returned for replacement within 30 days of purchase, in like-new condition. If a satisfactory replacement cannot be produced the customer will receive a full refund, upon providing proof of purchase.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Printing images is a serious investment. Ounce per ounce, printer inks are more expensive than Dom Perignon, and the time and tools used to print require substantial commitments. To make prints of beautiful images without taking the steps necessary to print them so they will last as long as possible is unfathomable. Why would we do this? The few pennies or minutes saved by cutting corners are minuscule, and these compromises will come back to bite us. That's why we only utilize inks and media that are certified "Archival" and/or "Acid Free"

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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